Pros and Cons of Modern Communication Devices

There is no condemning the fact, that among all theventions the Internet and mobile phone are the two that have changed communication the most. There are three reasons of this: the devices significantly reduced the time in which information is sent, they are widely available, and let us pass messages in various ways.

The advantages of modern communication devices.

First, via the Internet information reaches the other person almost immediately: emails are a faster version of letters, while documents (photos, records, music etc.) can be quickly sent as an attachment or uploaded on the special websites in just a few minutes . Also mobile phones make information get to someone at once which is of great value at work.

Then, both the Internet and mobile phone are widespread across the globe and there is hardly anyone who does not own these devices. Thanks to them people can easily contact with their families or job associates living abroad.

Lastly, while using these two conventions we are not limited to one form of communication. The Internet lets us exchange written information via emails, social networking or IM, but we can also hear and see one another thanks to video chats. Mobile phones enable both texting and calling, with the additional function that lets the users attach pictures, records and photos.

All the benefits of modern communication are obvious and it is out of question for people not to take advantage of them. However, what is worried is that communication by the means of technology is becoming not common one, but the only way of communication. People tend to forget about all the values ​​and advantages of a face-to-face conversation and meetings.

Not face-to-face communication is adapted too much …

So why is communication that is not face-to-face being adopted too much? It is mainly because overworked societies act in haste and suitably to the old saying: "time is money". People find it unnecessary to waste their time on traveling over some distance or getting stuck in a traffic if they can save minutes by calling someone from the place they are.

Rathermore, people began to think that it does not make any difference if they see someone face-to-face or with the use of a video camera. They find these two ways equal while the Internet conversation: lacks true emotions, we can not hug someone when they are sad, or observe their true feelings.

Probably the worst use of modern communication devices is when one wants to avoid confrontation stressful or difficult situations at person. Now, a lot of teenagers break off with their partners by texting them. The result may be that in the future they can be unable to face serious problems that can not be deal with in other way that during a face-to-face talk.

As the mentioned points estimate, instead of developing real relationships, people hit it off with strangers via the Internet; instead of talking to their neighbors, they get on the phone and they no longer know surrounding them people.

If we do not cultivate the traditional way of communication that is face-to-face one, more and more people will: have problems with building real relationships, suffer the feeling of isolation, and be characterized by low emotional intelligence.

How a Business Can Benefit From the Internet

With today’s advances in technologies and the rapid growth of the Internet having an online presence for a business is very beneficial. A business can benefit in many ways from owning its own Web site. Only a few years ago, if a customer wanted to do business with a specific company he or she would have to physically go to the business or, in less common cases, they could order from a catalog. The development of Internet technologies has created an environment where collaborating with clients, communicating with employees, marketing, and training have evolved to reach a broader group of clients in a more efficient manner.

With development and growth of Internet search engines, the way people find businesses has changed a great deal in the past few years. Someone in need of a product or service in a geographical area could go on the Internet and search for what they were inquiring about. The Internet search would give the person a list of Web sites to choose from. For example; if he or she were in need of a plumber they would use the Internet to search for a plumber in their city. In the search results he or she would find a plumber’s Web site and obtain their telephone number. The use of paper-back phone books to find businesses is slowly disappearing.

Internet technologies and Web pages also help businesses with when and where they can sell their products. With the recent development of online shopping Web sites, also known as ecommerce sites, companies are able to sell products anytime and from anywhere over the internet. The need for the old brick and mortar store is not always necessary. For example; if he or she wanted to buy a certain book they could go to the book store and buy it. With the Internet and shopping Web sites, he or she could find the book virtually and have it mailed to their house. Another type of shopping Web site is the auction site. An auction site allows an individual to bid on something over a period of time, normally for a reduced price. Having an online shopping Web site will greatly benefit a business when selling products, whether that is through an on-line store or through an auction site.

Marketing and advertising a business has changed recently because of the Internet. The traditional methods of advertising a product or service was usually done through printed ads and radio commercials. With the Internet, companies are advertising their products and services on popular Web sites. The more popular a Web page, the higher the charge for advertising space. Other Internet advertising options allow a company to advertise at specific times and specific geographic regions. Internet marketing can expand business advertising to the entire world.

Another great Internet based advertising system is social media. Social media Web sites could be good for a business by linking together groups and other businesses to share information. This can drive new clients to a business. People share information about a product they like and others share it. This type of advertising spreads quickly and can benefit a business.

The Internet and use of a company Web site helps a business communicate. A company can easily communicate with its clients and employees through the use of Internet technologies; such as, email, Web site content, and help forums. If he or she has a question about a product they could easily send the company a message through the help forum or email portal on the Web site. Business communications have changed with the use of online collaboration tools. Using the Internet, a sales person can have access to company contact lists, documents, and calendars that are embedded into the company Web site.

Employee information and training has changed with the use of the Internet. A company can have training modules built into their Web site for initial and recurring employee training sessions. This saves the company time and money. Communicating with employees by using email is also helpful to a business. Policy changes and other information can easily be sent throughout a business by using electronic communication. When a business uses technologies and electronic communication methods it saves money by not wasting paper.

The next generation of Internet technologies and Web sites are the mobile type. Businesses that have traveling sales people need access to company resources using smaller handheld devices. The Web applications made for mobile devices are smaller, fast loading, and do not rely on heavy graphics. The computer as we know it is changing into a smaller, hand held, mobile device. These smaller devices help a business become mobile. Imagine being a traveling business person and having to go through airport security everyday with a large laptop and all its equipment. Now imagine just carrying a handheld device and how much easier it becomes.

Internet technologies and the use of business Web sites are constantly changing and evolving. When a company can adapt and change with the technologies it will benefit because, using quick and effective communicating methods, marketing and advertising strategies, and efficient customer service systems allows a business to move from a brick and mortar store to a potentially global business. Today, if a business does not evolve and keep up with the technology, it will be left behind.

Medical Assistant 101 – Duties And Responsibilities of Medical Assistants

Curious about what Medical Assisting is? Well, it is one of the fastest growing careers nowdays. Experts say that this job will be the most promising for the next ten years because of the technological advancement in the medical field and the increased number of people in need of medical treatments.

Becoming a medical assistant is very easy for it only requires a high school diploma or a GED equivalent and there is no formal education or training requirements needed unlike other career such as nursing. Aspiring MA must only undergo programs which will only take six months to two years to complete.

Program courses include medical terminology, anatomy, and physiology. Students are also taught to have the knowledge on keyboarding, recordkeeping, accounting, insurance processing and transcription. Moreover, students learn some laboratory techniques, pharmaceutical principles, clinical procedures as well as diagnostic procedures.

Program courses are specifically designed to give them a broad perspective in medical field to help them perform their task efficiently and effectively. This is because their nature of work is to perform or to keep medical establishments organized and to keep it running smoothly. Moreover, since they will always interact in almost all people in the hospitals even with the patients, their program courses also include patient relations, ethics and medical laws.

Medical assistant is different from a physician assistant or a nurse. Physician assistants perform medicine or treat patients with the supervision of doctors while MAs are to perform both clinical and clerical tasks.

Generally a medical assistant handles administrative duties and or clinical duties.

1. Administrative Duties and Responsibilities

– Answering telephone calls
– Greet and assist patients
– Appointment scheduling
– Do patient's billing
– Bookkeeping
– Handling correspondence
– Filing and updating patient's medical records
– Handles insurance forms
– Arranging hospital admissions
– Assisting in laboratory services

2. Clinical Duties and Responsibilities
– Taking patient's medical history
– Recording patient's vital signs
– Preparing patients for medical examinations
– Assisting doctors during medical examinations
– Explaining to patients the procedures
– Collects and prepares the laboratory specimens
– Purchasing medical supplies and equipment
– Disposing of contaminated medical supplies
– Preparing medical instruments
– Making sure that hospital rooms such as waiting rooms and examination rooms are clean and tidy

In some hospitals medical assistants are allowed, under the supervision of doctors to perform basic medical tasks such as:
– Basic laboratory tests
– Prepare medicines and administrator medications
– Instructing patients in taking medications and some diets
– Drug refills
– Draw blood
– Changing of dressings
– Removing sutures

With these large scope of duties and responsibilities, medical assistants should be well-organized and can do multi-tasking at the same time. They must also have pleasant personality and must be good communicators for they must make the patients feel comfortable and at ease before and or during examination. Moreover, they must be neat and well groomed for they should look presentable when dealing with patients.

Duties and responsibilities of medical assistants vary depending on the hospitals they work. In small hospitals or clinics that are to perform both administrative and clinical duties while in large hospitals where there are other medical staff, they are encouraged to perform specific tasks under the supervision of the department administrators.

Regardless where medical assistants work, they are very useful in helping other healthcare workers to perform their jobs more effectively and efficiently. As a result, the increased needs of people's medical attention are met through them.

Top Ten Signs of Poor Customer Service

Here it is – The Top Ten Signs of Poor Customer Service!

Drum roll please.

Number 10

An Us vs Them Mindset. This person thinks that Customers are out to get him or her. They feel the customer decided to wake up that day and "mess with me for no reason." This also includes the "Poor me" and the "I hate my _____" (insert job, life, spouse, etc) person who feels that everyone is out to get them.

Number 9

Poorly trained staff. Yep. It seems to be everywhere. And I hear the same things all the time. "I do not have time to train" or "I train them and they quit" or "I want to try them out for awhile before I train them." These are poor excuses. Heck, I've even used the "try for awhile" one myself. You know what? There is no excuse for poorly trained staff. If you are the person responsible, you need to take a look at your paycheck. It represents payment for services rendered as a Professional! Not an amateur.

Number 8

Stiff, forced or awkward answers. When they speak it sounds like a teenager trying to explain why they came home late. ("Uhhh, you will not believe it man.") This is a lack of confidence in the product, poor training (see above), lack of skill or lack of aptitude. You can fix the confidence by learning the product, fix the skills with practice (role play, scripting) and conduct ongoing training. You can not fix the aptitude. There are some people who do not have the inner social, educational or people skills needed to work in the field of Customer Service.

Number 7

Uncommitted to the field of Customer Service or to the Customer. Very obviously especially when you ask them how long have they been there and they say something like "3 years" and yet the skill set they have belongs to a "day one never been in Customer Service" employee. That tells you something about them. I mean, you gotta figure they have about as much interest in becoming professional Customer Service people as a fish learning to fly. If they have not asked about training, company plans and their role in the big picture, they are telling you one of two things.

1. The place you work is sending a signal that everyone will work here will never progress beyond where they are now, so why bother.

2. They do not care to invest in themselves to become better at what they do.

And not committing themselves to the Customer by working to resolve situations is a big signal as well. These people throw their hands up at the first sign of trouble and say things like "I can not deal with this person" or "Why is everyone rude?" Some reasons for this behavior could be they feel as if they do not have the support or tools necessary, or they do not see the results that they expected from previous situations.

Number 6

Personnel are not Customer focused. They are instead focused on preservation. They want to preserve their status, position, seniority, etc. They very rarely extend themselves or reach out to customers.
It is a naturally occurring growth. Unfortunately, it's a cancerous growth. And you may need to remove it. Help them see that by continuing to perform in this manner that they are actually limiting them and not keeping anything. In fact, when there are rough waters, these are the first people you jettison as "dead weight."

Number 5

Customers have to ask for action to take place. It's called cattle prod Customer Service. They have to prod the personnel to get any action. And even then, may not get anything at all. In fact, they could possibly start a stampede! Anytime your customers are pushing your staff to get something done, something is wrong. And it's not the Customer!

Number 4

Frequent interruptions. Telephones, other employees, customer after customer, too many duties, not enough time, oh there are so many causes of interruptions. It is a symptom of our times. Just because computers and email and texting work fast, with no complaints, we expect our Customer Service to be the same way. Folks, it just is not so. No matter how many computers you have that hum, phones that ring and texting that flashes, if you do not have the human element in place, it's not going to work.
People need the human touch. It's that little warm feeling that comes from interacting with someone face to face.
What I am really trying to say is this.

HAVE ENOUGH STAFF! Not just enough, I mean enough.
Enough means no extra waiting, no wandering Customers, no standing in extra long lines, no "can not answer that question because I do not have time" and many other examples of being understaffed or "just enough" staff. Then have the processes and systems in place to back up your staff. And train them.

Number 3

In tense situations we raise our voices, flail our arms sometimes and generally have an effect on an entire area. Not moving the parties involved to another area is a sign of poor Customer Service. People know when something is not quite right. We sense it. It spreads from person to person without the need for speaking. It is obvious when we see it. In many cases, we feel there is a need to "stand your ground" with the Customer. Does that include include doing it at the front counter, reception area, parking lot, etc …? Why not move the Customer and you to an area that has some semblance of privacy and you can then air out your differences? It would definitely improve your image and other Customers perceptions.

Number 2

Unhappy people. That's right, unhappy people in your Customer Service department. They are there. And for whatever reason they are unhappy. Spouse, family situations, medical, you name it. And it bleeds over into their performance and to your Customer. If you are unhappy, do something about it. Talk to someone, get help! We already know you are unhappy! Let's work this out together so that we can conduct our business as Professionals! If you are unhappy because you are in Customer Service, then get out of it. Find a career you can be happy in. We'll manage without you. (In some cases, way better without you)

Number 1

Poor Attitude. What can I say? It's an internal thing. You can not fix it from the outside. People have to see it for themselves, change it for themselves. You wish you could push their attitude adjustment button; it just does not work that way.

If you are the person with the poor attitude, then do something about it. The rest of us are tired of it.

There they are! The Top Ten! If any of these fit you, your department or your life, Get After It!